SHIPPING

SHIPPING GUIDELINES

Orders are shipped within the U.S. and internationally.

All domestic orders are shipped via UPS.  Please choose between Ground (5 days), 3-day, 2-day and Next Day shipping and refer to the guidelines below for approximate shipping prices. Shipping days calculations are based on business days only, and orders are not delivered on weekends or federal holidays.

For security reasons, all orders require a signature upon receipt. In addition, purchases cannot be shipped to P.O. Boxes, hotels or APO/FPO addresses, which are not secured by UPS.  ELAINE KIM does not insure any package unless a specific request for insurance is made by the customer.  Insuring a package (at the request of the customer) is paid for by that customer.  ELAINE KIM is not responsible for any lost or damaged package that is not insured by the customer. 

Taxes:

Within the U.S., sales tax will only be charged on orders shipped to California. No other tax or import duty will be applied to orders shipped within the U.S.

International Shipping: 

When shipping to addresses that are outside of the United States, you will be responsible for all import duties, customs taxes, local sales taxes and other fees which may be charged on the purchase.  It is your responsibility to determine what these costs may be prior to placing an order. Similar to shipping costs, these costs and any additional costs incurred when returning/exchanging an item will not be refunded.

For international shipping costs, please contact shop@elainekimc.com or call 323-937-0355 between PST 9:00 am – 5:00 pm.

Shipping Lead Time: 

Please allow up to 48 hours for processing and shipping of your order (unless the item is for pre-order with a shipping date to be confirmed).  Orders are processed Monday through Friday, excluding federal holidays. Orders received on weekends and federal holidays will begin processing the next business day.  Orders are not delivered on weekends or federal holidays. 

ELAINE KIM will not accept responsibility for any delay in dispatch of orders. Any delay caused by payment authorization, time or day order is received or availability of merchandise is at the discretion of ELAINE KIM. 

ORDER TRACKING

An order confirmation will be sent to you by email once your order is received.  In addition, a shipment confirmation with the tracking number will be emailed to you once your order has been shipped. For deliveries within the U.S., you can check the status of your shipment by entering your tracking number at www.ups.com.  International deliveries can be tracked via www.USPS.com (United States Postal Service).

PRODUCT AVAILABILITY

Elaine Kim products available for purchase online are subject to availability.  As necessary, we reserve the right to limit the quantity of products we supply or supply only part of an order.  We will inform you if we are unable to fill your order.