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| SHIPPING GUIDELINES |
| Orders are shipped within the U.S. and internationally. |
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| All domestic orders are shipped via UPS. Please choose between Ground (5 days), 3-day, 2-day and Next Day shipping and refer to the guidelines below for approximate shipping prices. Shipping days calculations are based on business days only, and orders are not delivered on weekends or federal holidays. The final price will be determined upon checkout.All orders of $500 and more will qualify for FREE domestic Ground Shipping. |
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| Order Amount |
Ground |
3 Days |
2 Days |
Next Day |
| $0 - 300 |
$9 |
$19 |
$26 |
$54 |
| $300 - $500 |
$15 |
$24 |
$31 |
$59 |
| $500 + |
FREE |
$29 |
$36 |
$64 |
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| For security reasons, all orders require a signature upon receipt. In addition, purchases cannot be shipped to P.O. Boxes, hotels or APO/FPO addresses, which are not secured by UPS. ELAINE KIM does not insure any package unless a specific request for insurance is made by the customer. Insuring a package (at the request of the customer) is paid for by that customer. ELAINE KIM is not responsible for any lost or damaged package that is not insured by the customer. |
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Will there be additional duties or taxes payable on my purchase?
Within the U.S., sales tax will only be charged on orders shipped to California. No other tax or import duty will be applied to orders shipped within the U.S. |
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| When shipping to addresses that are outside of the United States, you will be responsible for all import duties, customs taxes, local sales taxes and other fees which may be charged on the purchase. It is your responsibility to determine what these costs may be prior to placing an order. Similar to shipping costs, these costs and any additional costs incurred when returning/exchanging an item will not be refunded. |
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For international shipping costs, please contact shop@elainekim.com or call 323-937-0355 between PST 9:00 am – 5:00 pm. |
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| Please allow up to 48 hours for processing and shipping of your order (unless the item is for pre-order with a shipping date to be confirmed). Orders are processed Monday through Friday, excluding federal holidays. Orders received on weekends and federal holidays will begin processing the next business day. Orders are not delivered on weekends or federal holidays. |
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| ELAINE KIM will not accept responsibility for any delay in dispatch of orders. Any delay caused by payment authorization, time or day order is received or availability of merchandise is at the discretion of ELAINE KIM. |
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| ORDER TRACKING |
| An order confirmation will be sent to you by email once your order is received. In addition, a shipment confirmation with the tracking number will be emailed to you once your order has been shipped. For deliveries within the U.S., you can check the status of your shipment by entering your tracking number at www.ups.com. International deliveries can be tracked via www.USPS.com (United States Postal Service). |
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| RETURNS/EXCHANGES |
| If for any reason you are not completley satisfied with your purchase, you may return or exchange your order under the following conditions: |
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All return shipments must be postmarked within 7 DAYS from the time you received your order. Returns received outside of this time period are accepted at the discretion of Elaine Kim and can only be refunded as a store credit. |
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Please email us at shop@elainekim.com and we will issue a Return Authorization Number (RA#). Elaine Kim cannot guarantee to process those requests for returns or exchanges without RA#s. |
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We cannot accept any item for return or exchange that bears any indication that it was worn, washed or altered. |
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Returned items MUST include ALL ORIGINAL TAGS and packaging, no exceptions. |
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All returns must be shipped pre-paid via major courier service with tracking capabilities (i.e., FedEx, UPS, USPS). |
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ELAINE KIM reserves the right to refuse returned goods that do not comply with the conditions stated above.If your package is not accepted, it will be sent back to you at your expense and a refund or exchange can not be granted. |
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| How to process a return/exchange: |
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All returns must be authorized by ELAINE KIM. Please send a return request to shop@elainekim.com with a brief explanation of your return/exchange, as well as the merchandise style name. |
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Upon receipt of a return authorization number (RA#), please complete the merchandise return form (sent with original package) and write the RA# on the return form.Include the return form in your return package. |
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Use the original packaging.Pack and securely seal the merchandise, and mark your RA# on the outside of the box. Send pre-paid via major carrier (UPS, FEDEX, USPS) to: |
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ELAINE KIM
Attn: Online Returns
8373 West Third Street
Los Angeles, CA 90048
USA |
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Email the tracking number to shop@elainekim.com |
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Once the refund or exchange process is complete, you will receive an email confirmation of your return/exchange verifying the transaction. Please retain this document for your records. |
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| FULL PRICE MERCHANDISE |
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We will issue a full refund or exchange for all full price merchandise less original shipping charges. |
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Refunds will be made in the form of original payment. Allow 14 business days to process your request and to refund your credit card.Most banks require additional business days to post the refund to your account. |
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If the exchange is of a lesser value, you will be refunded the difference in the form of originial payment. |
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If the exchange is of a lesser value, you will be refunded the difference in the form of originial payment. |
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Exchanges for full price merchandise will be shipped free of charge via UPS Ground. |
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| SALE MERCHANDISE |
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All SALE items are subject to limited availibility and are returnable for store credit only, unless the item is marked FINAL SALE. |
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Exchanges for sales merchandise will be shipped via UPS Ground. |
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Sale merchandise marked “FINAL SALE” cannot be returned or exchanged. |
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| GIFT RETURN |
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If you have received an item as a gift, you can return it in exchange for a store credit, unless the item is marked as “FINAL SALE”. This allows you to exchange your unwanted gift for another item by using this credit to place a new order online. Please be aware that you will be required to pay any difference in cost and any additional shipping, taxes and import duties. |
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| PROMO CODES & STORE CREDITS |
| PROMO CODES |
| To use a promo code, enter the code in the code field during checkout. |
| Only one code may be redeemed per order. Promo codes are for new orders only and may not be retroactively applied to orders that have already been processed. |
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| STORE CREDITS |
| Store credit issued from making a return or exchange is valid for one year from the issue date. |
| Following the expiration date, store credit balances are automatically deactivated. |
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| SALE ITEMS |
| All sales items are subject to limited availibility and are returnable for store credit only. |
| Sale Merchandise marked “Final Sale” cannot be returned. |
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| PAYMENT METHODS |
| ELAINE KIM accepts payment via the following credit cards: |
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VISA
MasterCard
Amex
Discover |
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| All prices are in U.S. $.While we try to ensure that all prices on our site are accurate, errors may occur. If we discover an error in the price of the merchandise that you ordered, we will give you the option of reconfirming your order at the correct price.If we are unable to contact you, we will treat the order as cancelled. |
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| PRODUCT AVAILABILITY |
| ELAINE KIM products available for purchase online are subject to availability. As necessary, we reserve the right to limit the quantity of products we supply or supply only part of an order.We will inform you if we are unable to fill your order. |
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| PRIVACY POLICY |
| ELAINE KIM products available for purchase online are subject to availability. As necessary, we reserve the right to limit the quantity of products we supply or supply only part of an order.We will inform you if we are unable to fill your order. |
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| If you purchase goods from our online store, the information required for your purchase will be processed by Elaine Kim and/or its third party payment processor appointed from time to time. |
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| If you register online to receive information concerning special events or promotions your personal information will be processed by Elaine Kim or its third party processors appointed from time to time. |
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| Elaine Kim recognizes the importance of protecting the privacy of personal information. We have instituted strict policies to protect your information. When you register online with Elaine Kim or use our online store you give us your consent to process and use your personal data in accordance with this online privacy policy. |
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| Elaine Kim collects personal data from visitors to the site who register their information or who use the online store. We make limited use of cookies if you use the online store in order to enhance your online shopping experience (see more below). |
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| When you place an order online we will keep your personal information, to process your purchase, to communicate with you about your order and to keep a record of it. If you choose to register to receive information concerning our special events or promotions whether or not in conjunction with an online purchase then we will use your personal information to keep in contact with you. We may also keep details of any correspondence you have with us. |
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| Elaine Kim does not share the personal information you give us with any entity outside Elaine Kim for third party purposes. Elaine Kim does use selected third parties with whom we have contracts to provide payment processing services, to maintain or manage our site and to send directed communications to our clients via email. |
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| We do not otherwise disclose your information to third parties, unless required by law or in connection with a legal claim or proceeding, or to enforce our terms. This may include exchanging your information with others for the purposes of fraud protection and credit risk reduction. |
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| CHILDREN'S PRIVACY |
| These terms and conditions do not permit the use of this site by, or the sale of merchandise or services to, persons under 18 years of age, nor do these terms and conditions contemplate the collection of information from, or relating to, persons under 18 years of age. |
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| SECURITY |
| Elaine Kim uses appropriate security measures to protect the information you give us. However, while we take all reasonable steps to protect your personal information, you accept that no Internet data transmission can be guaranteed to be secure from access by unintended recipients and will not hold us responsible for any breach of security unless this is due to our negligence. |
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| ACCESS, ACCURACY AND RETENTION |
| You are entitled to request access to and correction of all personal data you provide us, or to remove your name from Elaine Kim’s mailing list at any time by contacting us atshop@elainekim.com. We are entitled in certain territories to charge a small fee to provide you with access to the personal information we hold on you and we reserve the right to do so. |
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| ABOUT COOKIES |
| Cookies are pieces of information the Site can send to your computer's browser for record-keeping purposes. We use cookies in connection with your online purchases (if any) to give you a better experience when you return to the Site. For example, cookies allow us to save your password so you do not have to re-enter it every time you visit our site. Most web browsers automatically accept cookies, but you do not have to accept them. To disable cookies, you should access the "help" tab on your browser or read the information that came with your browser software. However, your visit to our Site will be significantly enhanced if cookies are not disabled. For more details on cookies visit http://www.allaboutcookies.org. |
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| ACCEPTANCE OF PRIVACY POLICY AND MODIFICATIONS |
| By using the site (including purchasing items through our site), you consent to our collection, use and disclosure of your information as described in this privacy policy. Elaine Kim reserves the right occasionally to make changes to its privacy policy or practices as described above.You should therefore review this page from time to time to get updated information. We will notify you of any changes in our privacy policy by posting the modifications on our site or, where appropriate notifying you by email. We are not responsible if you do not receive such notifications due to any actions of your ISP or any filtering service or otherwise due to circumstances beyond our reasonable control. |
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| GOVERNING LAW |
| The terms and condirtions together with all our policies and procedures are governed by and construed in accordance with the laws of the state of California applicable to contracts entered into and to be fully performed in that state, without giving effect to conflicts of laws principles and you irrevocably submit to the exclusive jurisdiction of the courts of the state of California. |
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| CONTACT US |
If you have any comments or queries regarding our privacy policy or if you wish to exercise your right of access, opposition and correction of your personal data please send an email to shop@elainekim.com, or write to us at the following address:
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ELAINE KIM
Attn: Customer Service
8373 West Third Street
Los Angeles, CA 90048
USA |
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| Thank you for shopping at ElaineKim.com! |
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